Information Services (IS) has once again demonstrated its commitment to excellence by successfully renewing our Customer Service Excellence (CSE) accreditation. This achievement highlights the dedication and hard work of our Information Services team in providing top-notch support and services to students, staff, and the wider university community. We are very happy to have scored a ‘Compliance […]
Category: UX
We Want Your Feedback on Ebooks!
We are constantly striving to improve our ebook collection at the University of Stirling Library, and we need your help! We would love to hear your thoughts and experiences with our ebooks. How do you access our ebooks? Do you use the additional features? What other titles should we buy? (if available) We value your […]
We Want Your Feedback on the University App!
We hope you’re enjoying the University app and finding it useful for your academic and campus life. In Information Services we strive to improve and enhance your experience, we would love to hear your thoughts and suggestions. What do you think about the University app? We want to know what features you find most helpful […]
You said… We did…
We like to think of ourselves as a listening service – we are always interested in your feedback and will do our best to improve our services based on your views. We regularly make changes based on feedback received through surveys, emails, social media, suggestion boards, conversations, and more. However you share your feedback, it […]
Library and IT suggestion scheme Autumn 2024
Your opinion matters, We welcome and encourage you to let us know how you can improve your library and IT experience at Stirling. With your valuable input, we can continue to provide the best possible service for you. In this blog post we will feedback some of the suggestions and our responses that we have […]
Eating in the library
We had an excellent response to our consultation before Christmas 2023 on food and drink in the library. We asked whether we should relax the rules, or maintain the “no food or drink” policy. A few messages came through strongly. Firstly, most respondents wanted us to relax the restrictions on food and drink in the […]
We would love to hear from you.
We love to hear what you think about how we communicate with you and how you can get in touch with us. We just want to make sure that we are hitting the right note and that we are choosing the best ways to get all our amazing Library and IT news to our staff […]
Love Letters to the Library – the results
Library and IT services play a pivotal role in shaping the student experience. To delve into the unfiltered sentiments of our students, we asked them to pour their hearts out through the written word. But this wasn’t just any writing exercise; we challenged them to pen love letters or break up letters expressing their feelings […]
You said – We did
Over the last 4 weeks we have been sharing some of the improvements made to our service in 2023 as a result of your feedback. We love to get feedback from our users, which we regularly use to make changes to our services, spaces, support and resources. Do you want to give us feedback? Look […]
Love is in the air…
Our Valentine’s post box is filling up with many love letters (and a few break-up letters). If you haven’t written to us yet, write us a love letter or a break-up letter, to let us know how you feel about our library and IT services. You can leave us a message on our online suggestion board, or if […]