We like to think of ourselves as a listening service – we are always interested in your feedback and will do our best to improve our services based on your views. We regularly make changes based on feedback received through surveys, emails, social media, suggestion boards, conversations, and more. However you share your feedback, it […]
Category: UX
Library and IT suggestion scheme Autumn 2024
Your opinion matters, We welcome and encourage you to let us know how you can improve your library and IT experience at Stirling. With your valuable input, we can continue to provide the best possible service for you. In this blog post we will feedback some of the suggestions and our responses that we have […]
Eating in the library
We had an excellent response to our consultation before Christmas 2023 on food and drink in the library. We asked whether we should relax the rules, or maintain the “no food or drink” policy. A few messages came through strongly. Firstly, most respondents wanted us to relax the restrictions on food and drink in the […]
We would love to hear from you.
We love to hear what you think about how we communicate with you and how you can get in touch with us. We just want to make sure that we are hitting the right note and that we are choosing the best ways to get all our amazing Library and IT news to our staff […]
Love Letters to the Library – the results
Library and IT services play a pivotal role in shaping the student experience. To delve into the unfiltered sentiments of our students, we asked them to pour their hearts out through the written word. But this wasn’t just any writing exercise; we challenged them to pen love letters or break up letters expressing their feelings […]
You said – We did
Over the last 4 weeks we have been sharing some of the improvements made to our service in 2023 as a result of your feedback. We love to get feedback from our users, which we regularly use to make changes to our services, spaces, support and resources. Do you want to give us feedback? Look […]
Love is in the air…
Our Valentine’s post box is filling up with many love letters (and a few break-up letters). If you haven’t written to us yet, write us a love letter or a break-up letter, to let us know how you feel about our library and IT services. You can leave us a message on our online suggestion board, or if […]
Signed, sealed, delivered… are we yours?
Throughout February we are running various Valentine’s activities to boost wellbeing as well as collecting vital feedback to shape our services. Love Letters to the Library Do you really love something? Or are you just fed up with us? Write us a love letter or a break-up letter, to let us know how you feel […]
Did somebody say pizza?
Read on to get a slice of the action… We’ll start from the top…ping Do you fancy some free pizza? If you answered yes and can spare an hour, we would be very grateful if you could participate in our focus group. The purpose of the focus group is a chance to tell us what we […]
Got an idea? Library and IT Suggestions
Your opinion matters. We welcome and encourage you to let us know how we can improve your library and IT experience at Stirling. Please tell us what you think we are doing well and where you feel we need to improve. With your valuable input, we can continue to provide the best possible service for you. Submit […]