Nominations are now open for the Students’ Union Recognising and Advancing Teaching Excellence (RATE) Award scheme — and we want to share why we think the Library and IT Services truly merit your support this year. You can submit your nomination now via the Student Portal, with entries open until Tuesday, 1st April. 🌟 Why […]
Category: UniDesk Self-Service
Staff IT Support Arrangements from January 2026
From January 2026 there will be some changes to how staff IT support will be provided through the IT Service Desk at the Information Centre. To ensure we can offer consistent, timely and high-quality support for all staff, we are standardising how IT issues are raised and managed. This will allow us to prioritise requests […]
Contact IT and Library Quickly with UniDesk
If you need to get in touch with IT or the Library, logging a call to UniDesk is the fastest way to do it. UniDesk is designed to streamline your enquiries and provide quick access to the support you need. Explore our extensive FAQ database UniDesk isn’t just a contact point; it’s a comprehensive resource […]
Shibboleth Upgrade – Tuesday 25th May
On Tuesday 25th May Information Services will upgrade our Shibboleth authentication system, used to provide access to a wide range of internal and external services such as Canvas, RefWorks, UniDesk, and digital library resources. The upgrade will take place during our ‘at risk’ period of 07:30 to 08:30 on this date. No downtime is anticipated, however, it is possible that access to […]
20 Things IS did for you in 2020
Over the last few weeks we have been sharing with you a selection of 20 things that IS have done for the staff and student community in 2020. We have of course done many, many more than 20 things, but we picked out a few to highlight them. Our Archives Team launched the Brig Digital […]
UniDesk Self-Service, 24/7 IT and Library support in one place
IS have been using UniDesk for the last two years to manage your enquiries to us. Over the summer we transferred a lot of the information from our website into the UniDesk Self-Service Portal in order to make it easier to find. We’ve also transformed our content into bite-size chunks rather than lengthy web pages. […]