If you need to get in touch with IT or the Library, logging a call to UniDesk is the fastest way to do it. UniDesk is designed to streamline your enquiries and provide quick access to the support you need. Explore our extensive FAQ database UniDesk isn’t just a contact point; it’s a comprehensive resource […]
Category: UniDesk Self-Service
Shibboleth Upgrade – Tuesday 25th May
On Tuesday 25th May Information Services will upgrade our Shibboleth authentication system, used to provide access to a wide range of internal and external services such as Canvas, RefWorks, UniDesk, and digital library resources. The upgrade will take place during our ‘at risk’ period of 07:30 to 08:30 on this date. No downtime is anticipated, however, it is possible that access to […]
20 Things IS did for you in 2020
Over the last few weeks we have been sharing with you a selection of 20 things that IS have done for the staff and student community in 2020. We have of course done many, many more than 20 things, but we picked out a few to highlight them. Our Archives Team launched the Brig Digital […]
UniDesk Self-Service, 24/7 IT and Library support in one place
IS have been using UniDesk for the last two years to manage your enquiries to us. Over the summer we transferred a lot of the information from our website into the UniDesk Self-Service Portal in order to make it easier to find. We’ve also transformed our content into bite-size chunks rather than lengthy web pages. […]