From Thursday, 7th May, we’re making a small change to how support is accessed through the Help menu in Canvas.
Support provided directly by Canvas will no longer be available via the Canvas Help menu. However, you’ll continue to receive full support from Information Services, with a range of guidance and help routes available for both students and staff.
Where to find support
- UniDesk Self Service Portal
- Canvas Support for Students
- Canvas Support for Staff
- Ask IT
- Email the Information Centre (24/7)
- LiveChat via the Portal for Students
These support routes provide guidance, FAQs, troubleshooting tips, and clear next steps to help you resolve issues quickly, whether you’re studying, teaching, or preparing course materials.
If you have any questions, please email the Information Centre.