Information Services (IS) has once again demonstrated its commitment to excellence by successfully renewing our Customer Service Excellence (CSE) accreditation. This achievement highlights the dedication and hard work of our Information Services team in providing top-notch support and services to students, staff, and the wider university community. We are very happy to have scored a ‘Compliance […]
Category: User Experience
We Want Your Feedback on Ebooks!
We are constantly striving to improve our ebook collection at the University of Stirling Library, and we need your help! We would love to hear your thoughts and experiences with our ebooks. How do you access our ebooks? Do you use the additional features? What other titles should we buy? (if available) We value your […]
We Want Your Feedback on the University App!
We hope you’re enjoying the University app and finding it useful for your academic and campus life. In Information Services we strive to improve and enhance your experience, we would love to hear your thoughts and suggestions. What do you think about the University app? We want to know what features you find most helpful […]
You said… We did…
We like to think of ourselves as a listening service – we are always interested in your feedback and will do our best to improve our services based on your views. We regularly make changes based on feedback received through surveys, emails, social media, suggestion boards, conversations, and more. However you share your feedback, it […]
Library and IT suggestion scheme Autumn 2024
Your opinion matters, We welcome and encourage you to let us know how you can improve your library and IT experience at Stirling. With your valuable input, we can continue to provide the best possible service for you. In this blog post we will feedback some of the suggestions and our responses that we have […]
Eating in the library
We had an excellent response to our consultation before Christmas 2023 on food and drink in the library. We asked whether we should relax the rules, or maintain the “no food or drink” policy. A few messages came through strongly. Firstly, most respondents wanted us to relax the restrictions on food and drink in the […]
Digital Experience Survey – you said, we did
Every November Information Services invites students to complete the Digital Experience Insights Survey and to tell us all about your experiences with digital technologies in study and learning. This article summarises the main findings from the November 2023 return. As the survey gives us a valuable insight into how you use our main technologies and […]
Tell us what you think about Library and IT at Stirling
Join us for our upcoming user experience event! We want to hear from you about how we can improve our services to better meet your needs. Join us to share your thoughts and ideas on our services. Come and hear about (and influence) future plans. We want to hear about your experiences with us so […]